Privacy Policy

Effective Date: August 25, 2026

Last Updated: August 25, 2026

XR Capsules (“XR Capsules,” “we,” “us,” or “our”), a company based in Washington State, United States, operates Reality Studio, including the website at https://xrcapsules.com, our mobile applications, and related products and services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you.

By using Reality Studio, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Account Information

When you create or use an account, we may collect information such as:

Your name
Email address
Account identifier
Profile information
Account preferences
Authentication and login information

Google Sign-In

If you choose to sign in using Google, Google may provide us with information authorized by you through the Google authentication process, such as:

Your Google account identifier
Your name
Your email address
Your profile image

We use this information to authenticate you, create and manage your Reality Studio account, maintain account security, and provide account-related functionality.

Unless clearly disclosed to you through Google's authorization screen, Reality Studio does not use Google Sign-In to access content from services such as Gmail, Google Drive, Google Photos, or your Google Calendar.

We do not use personal information obtained through Google APIs to train generalized artificial intelligence or machine-learning models.

Reality Studio's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including applicable Limited Use requirements.

Capture and User Content

Reality Studio is a spatial-computing and 3D-capture service. When you use its capture, reconstruction, editing, or processing features, you may provide information including:

Photographs and video
Camera and device metadata
Camera poses and tracking information
Depth information
LiDAR or other spatial-sensor data
Meshes and spatial geometry
Scene and object scans
Location or spatial information included in a capture
Gaussian splats, point clouds, 3D models, and other generated assets
Project names, descriptions, settings, and related project data

Your captures may incidentally contain personal information, including recognizable people, homes, workplaces, personal possessions, vehicle information, documents, signs, or other identifying information.

We refer to materials submitted by you and generated directly from those materials collectively as “User Content.”

Device and Technical Information

We may automatically collect technical information such as:

IP address
Device type
Operating system and version
Browser or application version
Device identifiers
Session information
Network information
Application logs
Crash and error information
Performance information

Usage and Analytics Information

We may collect information about how Reality Studio is used, including:

Features used
Pages or screens viewed
Capture and processing activity
Actions taken within the Services
Session duration and interaction information
Performance and reliability metrics

Payment Information

If you purchase a subscription, credits, or other paid services, payments may be processed by third-party payment providers such as Stripe or an application marketplace such as the Apple App Store.

XR Capsules generally does not receive or store your complete payment-card number. We may receive transaction information such as your purchase, subscription status, billing country, amount paid, payment status, and transaction identifier.

Communications

If you contact us, we may collect your email address, correspondence, support requests, feedback, screenshots, files, and any other information you choose to provide.

2. How We Use Information

We may use information to:

Create and manage accounts
Authenticate users
Provide 3D capture, reconstruction, hosting, editing, visualization, and related functionality
Process photographs, video, spatial information, and other User Content
Generate Gaussian splats, meshes, models, and other outputs
Store and deliver projects and generated assets
Operate subscriptions, credits, and payments
Provide customer support
Diagnose crashes, failed processing jobs, and other technical issues
Monitor performance and reliability
Prevent fraud, abuse, unauthorized access, and security incidents
Analyze how the Services are used
Develop new features
Improve capture, reconstruction, computer-vision, machine-learning, and other Reality Studio technologies
Comply with legal obligations
Enforce our Terms of Service

3. Use of User Content to Improve Reality Studio

Reality Studio is an evolving spatial-computing platform.

Unless prohibited by applicable law, XR Capsules may use User Content and information derived from User Content to develop, test, evaluate, and improve Reality Studio and related XR Capsules technologies.

This may include using captures, images, video, geometry, depth information, spatial information, generated 3D data, and associated metadata to:

Improve capture quality
Improve camera tracking and spatial understanding
Improve reconstruction quality
Reduce processing failures and visual artifacts
Develop segmentation and scene-understanding systems
Train, test, and evaluate computer-vision systems
Train, test, and evaluate machine-learning or artificial-intelligence models
Improve automated processing and editing systems
Evaluate new Reality Studio features

We do not obtain ownership of your original User Content merely because it is used for these purposes.

Where applicable law requires consent for a particular use, we will rely on consent or another lawful basis as required.

This section does not authorize generalized AI or machine-learning training using personal information obtained through Google APIs.

Effect of Deleting Content

When you delete User Content, XR Capsules will stop retaining the stored copy of that content as described in Section 8.

However, deletion does not necessarily reverse improvements already made to software, algorithms, statistical systems, or machine-learning models using the content before it was deleted.

For example, model parameters, aggregate statistics, performance measurements, or other learned information that do not constitute a retained copy of the deleted content may remain, except where applicable law requires otherwise.

4. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we process personal information using one or more lawful bases, including:

Performance of a Contract

We process information when necessary to provide Reality Studio and perform our agreement with you.

Legitimate Interests

We may process information when necessary for legitimate interests such as:

Improving the Services
Maintaining security
Preventing fraud and abuse
Diagnosing technical problems
Understanding product performance
Developing our products and technology

We consider the effect of such processing on your privacy rights.

Consent

We rely on consent when required by applicable law. Where processing is based on consent, you may withdraw that consent, subject to legal limitations and processing that occurred before withdrawal.

Legal Obligations

We may process information when necessary to comply with applicable laws, regulations, court orders, or lawful government requests.

5. How We Share Information

We do not sell your personal information.

We do not rent your personal information to data brokers.

We do not use personal information for third-party targeted advertising.

We may share information in the following circumstances.

Service Providers

We use third parties to help operate Reality Studio, including providers of:

Cloud infrastructure and hosting
Databases
File and object storage
GPU and compute infrastructure
Authentication
Analytics
Error and performance monitoring
Customer communications
Payment processing

These providers may process information on our behalf to perform services for XR Capsules.

At Your Direction

We may share information when you intentionally publish, export, share, or otherwise direct us to provide User Content or project information to another person or service.

Legal and Safety Reasons

We may disclose information where reasonably necessary to:

Comply with applicable law
Respond to valid legal process
Protect the rights or property of XR Capsules or others
Protect users or the public from harm
Investigate fraud, abuse, or security incidents

Business Transactions

If XR Capsules is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of some or all of its business or assets, information may be transferred as part of that transaction, subject to applicable law.

6. Human Access to User Content

Authorized XR Capsules personnel and service providers may access limited User Content when reasonably necessary for purposes such as:

Responding to a support request
Diagnosing a processing failure
Investigating security or abuse
Evaluating reconstruction quality
Testing or improving Reality Studio
Meeting legal obligations

Access is limited to people who require it for an authorized purpose.

Information received through Google APIs is additionally subject to Google's restrictions regarding human access and use.

7. Cookies and Similar Technologies

Reality Studio may use cookies, local storage, mobile SDKs, and similar technologies to:

Keep you signed in
Remember preferences
Maintain security
Measure usage
Diagnose errors
Understand product performance

Where required by applicable law, we will request consent before using non-essential tracking technologies.

8. Data Retention and Deletion

We retain information for only as long as reasonably necessary for the purposes described in this Privacy Policy, subject to legal and operational requirements.

User Content

When you permanently delete User Content through Reality Studio, XR Capsules initiates permanent deletion of that content from our application storage.

XR Capsules does not maintain application-level backup copies for the purpose of restoring User Content after permanent deletion.

Deletion may require a limited period to propagate through active infrastructure and service providers. Once permanent deletion is completed, the User Content cannot be restored through Reality Studio.

As explained above, deletion of User Content does not necessarily remove aggregate statistics, de-identified information, system improvements, or machine-learning model parameters produced before deletion, except where required by law.

Account and Administrative Records

Some information may remain after User Content or an account is deleted when reasonably necessary for:

Payment and accounting records
Fraud prevention
Security records
Resolving disputes
Enforcing agreements
Compliance with legal obligations

We retain such information only for as long as reasonably necessary for those purposes.

9. International Data Transfers

XR Capsules is based in the United States and operates services that may use infrastructure and service providers located in multiple countries.

If you access Reality Studio from outside the United States, your information may be transferred to and processed in countries whose privacy laws differ from those where you live.

Where applicable law requires safeguards for international transfers, we will use appropriate legal mechanisms.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, alteration, or disclosure.

No internet service or method of electronic storage can guarantee absolute security, and we cannot guarantee that information will never be compromised.

You are responsible for protecting your account credentials and for promptly informing us if you believe your account has been accessed without authorization.

11. Children and Minors

Reality Studio may be used by people of different ages where permitted by applicable law.

If you are under the age of legal majority where you live, a parent or legal guardian must review and agree to the applicable terms on your behalf where required.

Some jurisdictions require verified parental consent before an online service may collect or process personal information belonging to younger children.

Where such requirements apply, a child may not independently provide personal information to Reality Studio unless the necessary parental or guardian authorization has been obtained.

If XR Capsules learns that we collected personal information from a child in circumstances where legally required parental consent was not obtained, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information contrary to this section may contact us at support@xrcapsules.com.

12. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion
Obtain a portable copy of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain uses where applicable
Appeal certain decisions concerning a privacy request
Lodge a complaint with a privacy or data-protection authority

To exercise a privacy right, contact support@xrcapsules.com.

We may need to verify your identity before completing a request.

We will not discriminate against you for exercising a privacy right protected by applicable law.

13. Additional Rights for EEA, UK, and Swiss Users

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data-protection law.

You may also have the right to lodge a complaint with the data-protection authority responsible for your location.

Nothing in this Privacy Policy limits rights that cannot legally be waived.

14. United States State Privacy Rights

Residents of certain U.S. states may have additional rights under state privacy laws.

Depending on the applicable law, these may include rights to access, correct, delete, or obtain copies of personal information and to opt out of certain forms of sale, sharing, targeted advertising, or profiling.

XR Capsules does not sell personal information and does not use personal information for third-party targeted advertising.

Requests may be submitted to support@xrcapsules.com.

15. Third-Party Services

Reality Studio may interact with third-party products or websites.

Those services may collect or process information under their own privacy policies and terms. XR Capsules is not responsible for the privacy practices of third parties that operate independently from us.

16. Changes to This Privacy Policy

We may update this Privacy Policy as Reality Studio changes or as legal requirements evolve.

When changes are material, we will provide notice where required by law.

The date at the top of this Privacy Policy identifies the latest revision.

If we materially change how we use information obtained from Google APIs, we will provide any notice and obtain any consent required by Google's policies or applicable law before using the information for the new purpose.

17. Contact Us

For privacy questions, requests, or concerns, contact:

XR Capsules

Washington, United States

Email: support@xrcapsules.com

Website: https://xrcapsules.com